Practice Management

4 Ways to Enhance Your Client’s Experience at Checkout

October 27, 2014

When I picked up my 17-year-old cat, Ollie, from a dental treatment, the client service representative said, “I’ll get you checked out first and then let the technician know that you’ve arrived for your discharge instructions.” Although I was comfortable with the price, the receipt was my first notification that Ollie had 12 extractions, not… Continue reading...

What to do When Clients Talk Trash About you and Your Prices

October 10, 2014

Originally published in the September 2014 issue of Veterinary Practice News Last month I spent $2,600 on my newly adopted dog’s healthcare, which is a lot of money in anyone’s estimation—except, perhaps, our own. Here’s the breakdown: $800 was...

Avoid food sensitivities

A clinic facelift without busting the budget

October 9, 2014

Is it me or is the smell in this hospital getting stronger?” you ask yourself. Perhaps it’s the fraying carpeting, a tangle of dusty computer wires or the random supplies piling up in the top row of cages. Whatever...

Would your hospital pass a radiation safety inspection?

October 9, 2014

Do you know what the DEP is? Not every state calls it by the same name. In Pennsylvania and some other states, it is known as the Department of Environmental Protection. Are you aware that you could receive a...

Connections Count in New Idexx Campaign

September 24, 2014

Idexx Laboratories Inc. is working to improve pet care and the financial health of veterinary practices through a multiyear campaign that includes online and in-person education, one-on-one customer support and even a photo contest. The Westbrook, Maine, manufacturer of...

What Did Your Receptionist Just Say?!

September 19, 2014

During a mystery phone shopper call about a spay, I asked the receptionist why pre-anesthetic testing was necessary. She replied, “To make sure your pet’s liver and kidneys could process the anesthesia, and so we don’t have any problems...

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