Tag: Clients

Policies that make clients mad

September 6, 2019

While these hospital policies may make practice owners and managers feel less frustrated, they also may put patients’ health at risk, encourage clients to seek care elsewhere, and harm your hospital’s income and reputation. If you want a thriving, profitable practice, undo rules that limit your success.

Why your front-desk team sucks

May 27, 2019

Do you remember the first time you told a pet owner her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I’m going to have a...

CVMA backs program to help re-engage clients

January 23, 2019

A program focusing on the importance of re-engaging inactive clients and bringing them back into the veterinary practice is being supported by the Canadian Veterinary Medical Association (CVMA).

Food allergy: Fact versus fiction

December 5, 2018

Day in and day out, we as veterinarians, and particularly as veterinary dermatologists, are asked, “What should I feed my pet?” It’s such a loaded question, given all the misinformation available about canine and feline diets. The most reputable source should be the veterinarian, yet clients take to pet food blogs, pet store employees, or their neighbors for “information.”

Ask yes or yes questions for positive results

October 5, 2017

If you’re tired of negotiating with clients over professional service and product pricing, it’s time to change your approach. Sales professionals guide their process with the “two-yes-options” technique; let’s look at how your team can turn “no” answers into “yes” decisions.

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Others

Tag: Clients

From chaos to control

Policies that make clients mad

Why your front-desk team sucks

CVMA backs program to help re-engage clients

Food allergy: Fact versus fiction

Ask yes or yes questions for positive results

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Tag: Clients

From chaos to control

Policies that make clients mad

Why your front-desk team sucks

CVMA backs program to help re-engage clients

Food allergy: Fact versus fiction

Ask yes or yes questions for positive results

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