Practice Management

How to Avoid Scheduling Mistakes Every Veterinary Clinic Makes

May 15, 2015

Originally published in the April 2015 issue of Veterinary Practice News A client calls and explains, “My dog has diarrhea. Do you have an appointment available at 3 p.m. today?” The client care coordinator replies, “Yes, 3 p.m. is available.” Instead of asking callers, “When do you want to come in?” guide them to specific… Continue reading...

Customer Service: Hall of Shame or Hall of Fame?

May 14, 2015

Have you seen the latest 2014 survey on customer service? The results were reported in a recent article on the “24/7 Wall St.” website1. Here are the 10 worst companies: 10. Citigroup (15% “poor” ratings for banking and for...

How AI-Enabled Diagnostic Platforms are Buying Back Time for Veterinarians and Clinicians

Education Center - Sponsored

As veterinary practices operate at full capacity, quick access to reliable in-clinic diagnostics has become invaluable—giving teams precious time back and easing workflow pressure.

Confusing Credentials and Definitions

May 11, 2015

Originally published in the April 2015 issue of Veterinary Practice News What do the terms “chiropractor,” “nurse,” “physical therapist” and “osteopath” all have in common? Other than all these words referring to human healthcare providers, they are all considered...

Aquamation: A Dignified, Environmentally Friendly Alternative to Pet Cremation or Burial

May 8, 2015

Originally published in the April 2015 issue of Veterinary Practice News A water line and a $70,000 apparatus helped propel Jerry Shevick into the business of dissolving dead animals. The former TV executive launched his second career in 2013...

Have You Embraced Veterinary Telemedicine?

May 5, 2015

Originally published in the April 2014 issue of Veterinary Practice News Telemedicine is a growing field in veterinary medicine, and professionals in the industry are adding personnel and services to meet that demand. “With increased bandwidth and the increased...

My Top 10 Regrets After 20 Years In Practice

May 1, 2015

Originally published in the April 2015 issue of Veterinary Practice News This May, my 1995 colleagues and I celebrate 20 years of degree-wielding, oath-toting veterinary professional wonderfulness. We have survived. And we are all awesomer for it. But that...

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