Practice Management

Why You Should Embrace Fear Free Veterinary Visits

June 9, 2015

Originally published in the June 2015 issue of Veterinary Practice News I’ve been writing to and on behalf of the veterinary profession for 30 years. You may have seen my columns in magazines ranging from professional veterinary publications to Reader’s Digest and Parade, or online on sites from Vetstreet to HuffPost and DrOz.com. So why… Continue reading...

How to Avoid Scheduling Mistakes Every Veterinary Clinic Makes

May 15, 2015

Originally published in the April 2015 issue of Veterinary Practice News A client calls and explains, “My dog has diarrhea. Do you have an appointment available at 3 p.m. today?” The client care coordinator replies, “Yes, 3 p.m. is...

SAFEGUARDING YOUR PRACTICE HAS NEVER BEEN THIS EASY

Customer Service: Hall of Shame or Hall of Fame?

May 14, 2015

Have you seen the latest 2014 survey on customer service? The results were reported in a recent article on the “24/7 Wall St.” website1. Here are the 10 worst companies: 10. Citigroup (15% “poor” ratings for banking and for...

Confusing Credentials and Definitions

May 11, 2015

Originally published in the April 2015 issue of Veterinary Practice News What do the terms “chiropractor,” “nurse,” “physical therapist” and “osteopath” all have in common? Other than all these words referring to human healthcare providers, they are all considered...

Aquamation: A Dignified, Environmentally Friendly Alternative to Pet Cremation or Burial

May 8, 2015

Originally published in the April 2015 issue of Veterinary Practice News A water line and a $70,000 apparatus helped propel Jerry Shevick into the business of dissolving dead animals. The former TV executive launched his second career in 2013...

Have You Embraced Veterinary Telemedicine?

May 5, 2015

Originally published in the April 2014 issue of Veterinary Practice News Telemedicine is a growing field in veterinary medicine, and professionals in the industry are adding personnel and services to meet that demand. “With increased bandwidth and the increased...

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