Practice Management

Does Your Veterinary Practice Have a Code of Conduct?

December 8, 2015

Veterinary clinics are busy places full of hardworking people. We represent a compassionate industry; unfortunately, burnout and fatigue are common problems amongst veterinarians and hospital staff. Maintaining a healthy culture begins with the leadership. It is important to remember that the leader creates the culture — he or she is not in the culture. That said, all… Continue reading...

How Many Vet Visits Does a Puppy Need

December 1, 2015

Some people may not realize this, but getting a puppy spells a three-way relationship between you, your puppy, and your veterinarian. After all, pet care doesn’t stop when your puppy reaches a certain age or when he seems to...

Veterinary professional wearing a face mask gently examining a small gray dog in a clinical exam room, with the dog looking up at the veterinarian during a checkup.

Supporting veterinarians throughout Canada

Managing the microchip mess

November 30, 2015

If you’re a semineurotic pet owner like me, you’ll have microchipped all your pets by now. But even if your policy has gone the way of the cobbler’s kids shoes, you’ll have implanted thousands of these tiny bioglass-coated RFID devices into your patients.

How to Support Your Veterinary Receptionist

November 23, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Did you enjoy this article? Then subscribe today! Receptionists are the face of your veterinary hospital. They play the starring role in every client experience — from scheduling exams...

How Apologies Can Come Back to Bite You

November 18, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Not everybody agrees that you should apologize when you make a mistake. (See “What to do When You Make a Mistake in...

24 Hour Emergency Vet Clinics

November 17, 2015

There are more than 102,000 veterinarians and 510 American College of Veterinary Emergency & Critical Care (ACVECC) board-certified diplomates in practice nationwide in 2014. According to the American Veterinary Medical Association (AVMA), 24-hour emergency vet clinics and the veterinarians...

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