Practice Management

Why You Need to Start Saying 'No'

March 17, 2016

In the course of my 20 years in veterinary practice, I’ve learned lots of stuff—mostly the hard way. Worst of all, I’ve kissed lots of frogs. I know you have, too. Be they clients, employers, employees, product suppliers, service providers or business partners, we veterinary professionals interact with a wide range of possible reptiles. But… Continue reading...

Bored Stiff? Why You Should Start Calling Vet Clients

March 15, 2016

You finish surgery Wednesday morning, call clients with updates and eat lunch at your desk while finishing medical records from today’s procedures. You glance at the afternoon schedule and see only two exams. You’ve got four employees working until 6 p.m. Should you...

Dogs fed j/d nutrition reduced NSAID dosage by 25%2

Did They Just Say That?!

March 10, 2016

As a traveling surgeon, I spend a lot of time calling multiple veterinary clinics. So I've heard everything from the best to the worst in the area of phone etiquette. Most times, it's the most helpful, prompt and professional service...

Why You Need to be Great at Telling Clients What’s New

March 2, 2016

Are you sure your veterinary clients are aware that your practice now offers digital radiography, laser therapy and a new medication for their itchy dog? Even if they do, are you sure they know why it matters to them?...

5 Improvements Any Veterinary Practice Can Make

February 24, 2016

Every day, there are hundreds of tasks that must be completed to keep a veterinary hospital operating smoothly. These tasks are shared amongst all the team members and departments. Keeping everything going smoothly and cohesively can be a challenge,...

How Does Adding Vet School Seats Impact the Veterinary Workforce?

February 17, 2016

In one of my former roles of advising foreign governments and agencies on small-business development, I would always begin with three basic prerequisites that I feel are most important and need to be answered before starting a new business....

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