How Apologies Can Come Back to Bite You
November 18, 2015
Originally published in the November 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Not everybody agrees that you should apologize when you make a mistake. (See “What to do When You Make a Mistake in Your Vet Clinic.”) In fact, liability organizations discourage veterinarians from doing so. We asked David Carser, BVSc,… Continue reading...