Practice Management

10 inventory myths and mistakes

March 27, 2017

Pop quiz 1: What’s a clinic’s highest expense? No cheating or peeking. If you answered payroll or labor, you are correct. Pop quiz 2: What’s a clinic’s second-highest expense? Think about it. Think some more. If you answered inventory, you are in the minority of people who aced both questions. In a well-managed practice, inventory might make up about...

5 reasons why you should think like your vet clients

March 21, 2017

They say it’s true for all doctors. After we start practicing medicine, we lose sight of the view from the other side of the exam room table. Whether we’ve been practicing 20 years or two weeks, docs have a way of forgetting what it feels like to need the help of a medical professional. This, too often, lays the groundwork for us-and-them-style thinking.

SAFEGUARDING YOUR PRACTICE HAS NEVER BEEN THIS EASY

Why vets need to change with the times

March 21, 2017

I believe that many pets visiting veterinary offices think they are going to die. Imagine being hung by your suspenders halfway out of a 30th-floor window, or being held up at gunpoint.

What not to ask veterinary applicants

March 20, 2017

Today’s labor and employment laws provide a wide range of protections for job applicants. This is most apparent in the area of discrimination. Under federal, state and local laws, it is unlawful to discriminate against job applicants on the basis of numerous characteristics.

Understaffed? How to stay productive in the vet practice

March 20, 2017

A veterinary technician moved out of state when her husband’s job was transferred. A receptionist cut hours to be home with her new baby. Worse yet, you’ve had a vacant technician job for six months because you can’t find qualified candidates.

How to help clients when pets are diagnosed with life-ending disease

March 1, 2017

Sadly, the veterinary medical care team often is faced with patients that have been diagnosed with a life-ending disease. With pets having such a high rate of severe osteoarthritis, cancer, renal disease and heart failure, care teams frequently will be confronted with clients who must come to grips with the news that their beloved pet has limited time left.

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