When clients are late and miss their appointment times, an option may be to have them wait for an opening or a ‘work-in’
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CSRs can ask clients specific questions about the patient and schedule call-backs for veterinarians or technicians
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Clients will be more comfortable with small, steady increments instead of large fee hikes
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Your team needs to embrace technology to boost productivity, reduce employee burnout, and improve client experiences
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How to reclaim your schedule (for good!)
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Despite COVID’s inconveniences, it has forced veterinary teams to rethink workflow and embrace technology
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Easy-to-understand terms move clients’ decisions forward, piloting them to accept your medical advice
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Veterinary professionals should serve as translators, helping pet owners to comprehend complex medical information and make informed decisions
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No one likes being stood up. Why not avoid this problem before it starts?
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Feeling drained? Try these productivity-boosters, which are backed by science
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When it comes time to defuse a situation, sometimes it’s best to focus on the positive
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