Tag: Client relationships

Why your front-desk team sucks

May 27, 2019

Do you remember the first time you told a pet owner her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I’m going to have a similar conversation with you. Your front-desk team is in critical condition. If you don’t resuscitate your… Continue reading...

Evidence-based medicine is key in achieving an ethical clinical practice

April 17, 2018

The relationship between evidence-based medicine (EBM) and ethics may not be immediately apparent. EBM focuses on facts and data, safety and efficacy, and determining what we do and don’t know. Veterinary ethics is about doing what is right or wrong in the context of veterinary practice.

Empathize with clients without sacrificing your sanity

March 6, 2018

Daisy’s time had come to an end. Her little body that once followed her owners from room to room and wiggled with joy every time they came home had been ravaged by cancer. She was a shell of her former self; her owners knew it was time. As her loved ones wiped away tears, I administered the final injection.

Remember these 5 things about veterinary clients

May 23, 2016

Even after being in the field for one short year, it can be difficult to remember what it is like to be a veterinary client.

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