Practice Management

Would your hospital pass a radiation safety inspection?

October 9, 2014

Do you know what the DEP is? Not every state calls it by the same name. In Pennsylvania and some other states, it is known as the Department of Environmental Protection. Are you aware that you could receive a surprise visit from your friendly local DEP inspector? We talked to Dennis Ferguson, supervisor of the… Continue reading...

Connections Count in New Idexx Campaign

September 24, 2014

Idexx Laboratories Inc. is working to improve pet care and the financial health of veterinary practices through a multiyear campaign that includes online and in-person education, one-on-one customer support and even a photo contest. The Westbrook, Maine, manufacturer of...

Veterinary professional wearing a face mask gently examining a small gray dog in a clinical exam room, with the dog looking up at the veterinarian during a checkup.

Supporting veterinarians throughout Canada

What Did Your Receptionist Just Say?!

September 19, 2014

During a mystery phone shopper call about a spay, I asked the receptionist why pre-anesthetic testing was necessary. She replied, “To make sure your pet’s liver and kidneys could process the anesthesia, and so we don’t have any problems...

5 Ways Good Doctors Say Bad Things

September 12, 2014

You’ve had a vomiting, diarrhea and hit-by-car morning. It’s 6 p.m. and you finally call a client who left a message at 9 a.m. to discuss her pet’s senior blood work and urinalysis. You start the rapid-fire conversation with,...

6 Ways Your Client Service Team can Grow Your Business

September 10, 2014

A front-office team can influence clients’ decisions to buy products as well as phone shoppers’ choice to select your clinic. Try these proven techniques to increase sales to existing clients and welcome more new ones. 1) Update your phone...

Should You Buy A Practice?

September 8, 2014

I never thought I’d buy a practice. Though I’d gone to a swanky business school and impressed my professors with projects demonstrating remarkable returns on veterinary practice investments, they’d only grudgingly forfeit the “A” … while not-so-subtly stifling a...

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