Practice Management

It's Time to Have the Pet Food Discussion

June 12, 2015

Originally published in the June 2015 issue of Veterinary Practice News. Like this article? Then subscribe today! I wrote a blog post several weeks ago on the subject of veterinary nutrition for pets. Not one to mince words, I made clear that I’ve become disillusioned by the state of veterinary science and education in the… Continue reading...

The reality behind fake and counterfeit medicines

June 12, 2015

The matter of “fake” medicines has been gaining much media attention of late.1 This publicity followed the release of a special issue of the American Journal of Tropical Medicine and Hygiene dated April 20, 2015, which included 17 articles describing the damage that falsified and substandard medicines are doing around the world.

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9 Stupid Things I Did as a Veterinary Practice Owner

June 10, 2015

Much has been written and said about how everyone should view failure as a best friend. That can be true if we take the perspective of people like Michael Jordan and Thomas Edison. I’ve failed over and over again...

Why You Should Embrace Fear Free Veterinary Visits

June 9, 2015

Originally published in the June 2015 issue of Veterinary Practice News I’ve been writing to and on behalf of the veterinary profession for 30 years. You may have seen my columns in magazines ranging from professional veterinary publications to...

How to Avoid Scheduling Mistakes Every Veterinary Clinic Makes

May 15, 2015

Originally published in the April 2015 issue of Veterinary Practice News A client calls and explains, “My dog has diarrhea. Do you have an appointment available at 3 p.m. today?” The client care coordinator replies, “Yes, 3 p.m. is...

Customer Service: Hall of Shame or Hall of Fame?

May 14, 2015

Have you seen the latest 2014 survey on customer service? The results were reported in a recent article on the “24/7 Wall St.” website1. Here are the 10 worst companies: 10. Citigroup (15% “poor” ratings for banking and for...

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