Practice Management

7 Interview Questions for Veterinary Receptionists

April 25, 2016

A veterinary receptionist is the face of your practice, and it’s a job you can’t give to just anyone. So where do you start with hiring the right person? First things first, you have to decide on the title. One of the most challenging trends right now in veterinary medicine is giving the person at… Continue reading...

Improve Communication in Your Veterinary Practice With Case Studies

April 20, 2016

About 12 years ago, I was asked to create case studies to help veterinarians enhance their interpersonal communication skills. It’s clear to all veterinarians that they have spent many years focusing on science and medicine and need to continually...

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How to Talk to Your Clients About Euthanasia

April 19, 2016

Not only is euthanasia one of the hardest conversations a veterinarian will have with their clients, it’s one of the most common. Most veterinarians will find themselves faced with helping clients determine whether euthanasia is their clients’ best option...

Clients Like to Travel? Why You Should Talk to Them About Pet-Friendly Destinations

April 18, 2016

Is your veterinary practice ready to educate clients about including their pet in a family vacation? They’ll appreciate your help with tips for planning ahead to get the most from the experience. Many of your clients reduce the number...

How Receptionists Can Market a Vet Practice and Improve Patient Care

April 15, 2016

You want clients to experience five-star service so your veterinary hospital stands out from the ho-hum help they get elsewhere. Because receptionists start and finish every client interaction, they can significantly influence compliance and buying decisions. Receptionists should constantly...

AAHA Study: Culture Can Make or Break Veterinary Practice's Success

April 13, 2016

The culture and relationships within a veterinary practice may have a significant impact on its overall success. That’s according to survey data that was revealed during the American Animal Hospital Association (AAHA) 2016 State of the Industry presentation. The...

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