Practice Management

What to do if your vet receptionist talks too much

May 31, 2016

I have a veterinary receptionist who is constantly talking!  Her bubbly personality and friendly demeanor are the reasons I hired her in the first place, but I don’t think she can make the distinction between building rapport with clients and unprofessional chitchat.

How will you protect animals under your care during a natural disaster?

May 24, 2016

How likely would it be for pets in your hospital and kennel to survive a natural disaster like a flash flood, tornado, or earthquake?

How AI-Enabled Diagnostic Platforms are Buying Back Time for Veterinarians and Clinicians

Education Center - Sponsored

As veterinary practices operate at full capacity, quick access to reliable in-clinic diagnostics has become invaluable—giving teams precious time back and easing workflow pressure.

Remember these 5 things about veterinary clients

May 23, 2016

Even after being in the field for one short year, it can be difficult to remember what it is like to be a veterinary client.

How do I tell an employee she has bad body odor?

May 23, 2016

How do I tell an employee she has bad body odor? I have a direct report who is absolutely awesome at her job, is professional and has a lovely personality, but unfortunately for the rest of us, she has really poor personal hygiene and bad body odor.

I terminated an employee, now my team hates me

May 19, 2016

When I started working at the practice about 6 months ago, I came into a really negative team culture. The new owner hired me and the team was scared of change, so they blamed everything on me.

Are you paying attention to online reviews?

May 18, 2016

I used to have this incorrigible habit of completely ignoring my bank account’s precarious balance. The more I spent, the less I checked in on it.

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