Practice Management

Why VCA West Coast is one of the best-equipped hospitals in the nation

January 18, 2017

When VCA All-Care Animal Referral Center needed a bigger home, it did what a lot of veterinary practices wish they could do: It supersized. The Southern California hospital moved out of cramped quarters this past fall to a former Staples store less than a mile away.

Why vets need to raise our voices

January 13, 2017

It probably shouldn’t be this way, but I get a headache every time I hear the phrase “veterinarian recommended.” It happens whether the words are attached to a pet owner educational initiative or being used to sell cheap, low-brow pet gadgets made by the millions in China.

SAFEGUARDING YOUR PRACTICE HAS NEVER BEEN THIS EASY

13 ways to text your veterinary clients

January 9, 2017

Physicians and dentists have embraced texting as a strategy to improve patient care. A study of 3,000 chronically ill patients found that 68 percent took medications at home as directed by their physicians when they received text reminders, compared to 50 percent without texts.

Why you need to resolve to do better in 2017

January 5, 2017

With 2016 coming to a close, it’s time for practice owners to reflect on their hospital’s performance over the past 12 months and outline ways to improve in 2017.

How can I get my vet staff to come to work after-hours events?

January 2, 2017

My veterinary practice participates in lots of community events throughout the year. We’re at the local dog park, at pet shows, charity events and basically anything we find where we can promote responsible pet ownership and at the same time raise awareness of our practice.

What to do about cliques in the veterinary practice

December 19, 2016

I took on a practice management role a few months ago in a hospital with about 40 employees. The former practice manager (let’s call her Jane) is still working there, but in a different role. It was her decision to step down from the PM role and she is now the Client Relations Manager.

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