Practice Management

The secret lives of vet techs

October 6, 2017

Veterinary technicians are dedicated professionals that possess very special sets of skills. However, in honor of National Technician Week, Oct. 15-21, I wanted to highlight several technicians who have developed skills well beyond those they display daily at their small animal practices. Veterinary technicians’ work and personal lives run the gamut: some work in the… Continue reading...

Ask yes or yes questions for positive results

October 5, 2017

If you’re tired of negotiating with clients over professional service and product pricing, it’s time to change your approach. Sales professionals guide their process with the “two-yes-options” technique; let’s look at how your team can turn “no” answers into “yes” decisions.

Featuring our unique prebiotic blend

VitusVet adds direct appointment booking to suite of services

October 4, 2017

VitusVet, a pay-for-performance digital solution for veterinary practices, added direct appointment booking to its suite of services available to practices in North America.

5 considerations when choosing veterinary flooring

September 29, 2017

Modern veterinary facilities and animal shelters face the same weighty challenges as human healthcare settings, with the added concerns of zoonotic pathogens, odor control, and managing patients of different species. Biosecurity ranks high on the list of priorities, as does overall patient comfort, both of which can significantly influence treatment outcomes.

First and lasting impressions

September 26, 2017

Research shows that a first impression—the initial feeling or opinion about something or someone—usually takes place within seconds of an encounter. First and ongoing impressions can possibly make or break whether someone revisits a particular place, including a veterinary hospital.

Reducing the fear factor

September 25, 2017

Not even her owner could handle her, and he told his veterinarian, Jonathan Bloom, DVM, of Willowdale Animal Hospital in Toronto, that he just wasn’t going to bring Dakota in anymore.

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