Practice Management

A beginner’s guide to AI Scribe tools

October 7, 2024

In the increasingly demanding world of veterinary practice, finding ways to reduce the burden on veterinarians has never been more crucial. Today’s practitioners face a perfect storm of escalating client expectations, labor shortages, and economic challenges, resulting in unprecedented levels of stress. The time-consuming nature of documentation significantly contributes to burnout, especially as legal and regulatory requirements for records grow...

The veterinary technician: An undervalued asset?

October 3, 2024

In the chaotic world of veterinary medicine—a profession often overshadowed by its most prominent player, veterinarians—there exists a role with a pivotal capacity in generating revenue: The veterinary technician. Usually overlooked in discussions of practice economics, these highly skilled professionals not only support the clinical operations and patient outcomes but also significantly contribute to the financial health of veterinary practices. Yet, despite their role in the practice, a concerning trend emerges in the veterinary industry.

A smiling female veterinary professional in blue scrubs gently hugging and comforting a tabby cat.

Proudly partnering with vets & pets across Canada

Time to say goodbye: Handling end-of-life consultations

August 15, 2024

End-of-life (EOL) consultations can help clients feel more confident in making the decision to euthanize by educating them on changes to look for and the importance of intervening before clear and visible suffering occurs.

Prescribing peace of mind: Guiding clients on pet insurance

June 22, 2024

Any experienced veterinarian knows the mad dash of the first appointment with a new client. We have a checklist of about a dozen important items to discuss with new pet owners (spay/neuter, vaccinations, dental care, and dietary recommendations, just to name a few)—and we are lucky if we get to three or four in the allotted time. Pet insurance might not always rank high on that list, especially if you are short a technician and have yet to eat lunch.

Tips on getting your schedule back

June 20, 2024

A veterinarian approached me after one of my practice management seminars, tears rolling down her cheeks. Seeing her raw emotions, I asked, “Can I hug you?” She opened her arms and we embraced, “I’m so exhausted as a one-doctor practice,” she explains. “You just gave me answers to get my schedule back.” In my session, I share how to turn a client-driven chaotic schedule into a practice-focused schedule. Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.

Holiday safety tips to share with clients

December 6, 2023

Delicious holidays foods are just one of the seasonal pitfalls facing clients and their pets. Help them stay accident-free with hazard management and avoidance tips from emergency, critical care, and toxicology experts and practitioners. Here are the usual—and not-so-usual—suspects and what to tell clients about them.

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