Practice Management

From Tears To Happiness In One Phone Call

February 20, 2012

Dr. M was heartbroken. Possibly on the verge of tears. And she called me, of all people, to find some comfort… Ms. Greenback walked into Dr. M’s practice and interrupted a conversation she was having with a long-standing client. Ms. Greenback declared: “I’m looking for a new vet…” Since she had just opened her practice,… Continue reading...

Negotiation Fatigue

February 17, 2012

Anyone involved in presenting financial estimates, or treatment plans, to clients in the veterinary practice has been exposed to “negotiation fatigue.” You’ll recognize the circumstances—you develop an estimate of the charges involved in whatever the veterinarian feels needs to...

A small white and ginger kitten wearing a blue collar, lying on its back and playfully reaching up from inside a grey textured blanket.

This food helps kittens with digestive issues

From Drill Bits To Practice Philosophy

February 13, 2012

Finding the right drill bit for a very special job was not an easy task. At first, I visited the usual suspects: Home Depot and Lowes. Nothing. Then I went to Sears. Here is how the experience went. Since...

What On Earth Are You Thinking?

February 6, 2012

I have been listening to an audio-book called “Breakthrough Thinking,” in which the authors1 share some interesting concepts about the way people think. There are four main ways to think, which translate into four main ways to see the...

Don’t Sweat The Petty Stuff…

February 6, 2012

My daughter, who is now 11, is at that age where the only reality is the present, the now, the minute she exists within. So no matter what the day held before or after, if something “bad” happens to...

Why We Need To Support New Grads

January 31, 2012

Somehow I’ve allowed my son to get the idea that somewhere within the realm of veterinary medicine lives the best job on earth. Never one to disabuse any hard-to-motivate adolescent of the notion that his career choice might not...

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Others

Practice Management

From Tears To Happiness In One Phone Call

Negotiation Fatigue

This food helps kittens with digestive issues

From Drill Bits To Practice Philosophy

What On Earth Are You Thinking?

Don’t Sweat The Petty Stuff…

Why We Need To Support New Grads

Popular Articles

Read the Latest Issue

Practice Management

From Tears To Happiness In One Phone Call

Negotiation Fatigue

This food helps kittens with digestive issues

From Drill Bits To Practice Philosophy

What On Earth Are You Thinking?

Don’t Sweat The Petty Stuff…

Why We Need To Support New Grads

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