Practice Management

How To Avoid Sticker Shock At Your Veterinary Hospital

April 1, 2013

Have you ever slapped a client? You probably have and didn't realize it. While shadowing an appointment during a consultation, I observed a receptionist at the front desk. She said, “That will be $302 today,” and slapped the client with sticker shock. “Wow! That's as much as my car payment,” the client exclaimed. Asked about… Continue reading...

Pet Insurance Myths Dispelled

March 29, 2013

There's a lot of information out there about pet insurance, but there's a lot of misinformation, too. Pet health insurance is on the rise, growing tenfold over the last 10 years, according to the Better Business Bureau, from one...

A small white and ginger kitten wearing a blue collar, lying on its back and playfully reaching up from inside a grey textured blanket.

This food helps kittens with digestive issues

6 Things Learned From Other Veterinary Specialists

March 28, 2013

Even specialists can learn a lot from each other. I recently talked to an infectious disease specialist and an anesthesiologist to find answers to some common but tough questions. 1. Implants and UTI Say your patient has had a TPLO,...

The Bigger Person And Customer Service

March 21, 2013

Now I'm not one to usually complain about the customer service I receive out and about … well, I don't usually complain to the person or boss of the person who has treated me rudely; I may complain to...

Self-test: What Kind Of Person Are You?

March 19, 2013

Tasha, a 9-year-old female golden retriever, needed surgery to remove a thyroid tumor. Although the tumor was richly vascularized, surgery went well and Tasha recovered nicely. However, a few hours after surgery, Tasha became dull and less responsive. Her...

Watch Your Mouth, Part 3

March 13, 2013

I've talked about what to say and what not to say to clients before, such as in my previous blogs, Watch Your Mouth 1 and Watch Your Mouth 2. I have some additional thoughts about the vital topic of communicating with...

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Others

Practice Management

How To Avoid Sticker Shock At Your Veterinary Hospital

Pet Insurance Myths Dispelled

This food helps kittens with digestive issues

6 Things Learned From Other Veterinary Specialists

The Bigger Person And Customer Service

Self-test: What Kind Of Person Are You?

Watch Your Mouth, Part 3

Popular Articles

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Practice Management

How To Avoid Sticker Shock At Your Veterinary Hospital

Pet Insurance Myths Dispelled

This food helps kittens with digestive issues

6 Things Learned From Other Veterinary Specialists

The Bigger Person And Customer Service

Self-test: What Kind Of Person Are You?

Watch Your Mouth, Part 3

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