Practice Management

The Tortoise And The Hare—Revisited

July 26, 2013

Remember the classic story of the tortoise and the hare, told by Aesop in ancient Greece around 600 BC, and later by La Fontaine in France? Moral No. 1 The story by itself has many interpretations, but it seems like the most common one is that "slow and steady wins the race,” or perseverance typically… Continue reading...

Interruptions

July 26, 2013

May I ask a personal question? Nobody has to know the answer. It will remain our little secret. Do you interrupt your clients? Do you wait until they completely answer question A before asking question B? If you’re not...

Bringing specialist level interpretation in-clinic

Education Center - Sponsored

Imagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.

Are we giving enough?

July 19, 2013

Back on the "other” side of the exam table, I sit with my tabby boy, Mickey (Mickey and Minnie Mouse, siblings, were babies in this picture…the one sitting up is Mickey).

Should You And Your Clinic Have A QR Code?

June 25, 2013

I don’t know how and where it first started, but it seems like QR codes are everywhere these days. Not sure what a QR code is? It is the name of those strange little black squares on a white...

Selling The Value Of Diagnostics

June 10, 2013

With persuasive conversations, technology tools and effective reminders, veterinarians can get more patients the preventive diagnostics they need. Since 2007, Ellie has taken nonsteroidal anti-inflammatory drugs to manage her arthritis following two knee surgeries. The 11-year-old black Labrador retriever...

How To Introduce A New Product In Your Clinic

June 10, 2013

When an elderly couple visited Animal Hospital of Smithson Valley in Spring Branch, Texas, they complained about fleas covering their German shepherd. Dr. Roy Madigan confirmed the infestation and said, "Let’s put him on a dose of the new...

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