Practice Management

How to Turn Your New Clients into Lifetime Clients

November 24, 2014

When new clients visit your veterinary hospital, what experience do you provide to ensure they’ll become lifetime clients? The average bonding rate of new clients is 60 percent. First impressions begin with phone calls and end at checkout. Here are tips to create exceptional experiences. Set up records during scheduling calls. Invest 2 minutes to enter… Continue reading...

Why You Should Put Software to Maximum Use

November 7, 2014

Originally published in the November 2014 issue of Veterinary Practice News Most professionals say underutilization is the top problem for users of veterinary practice management software. Practices just aren’t using their software to its full potential. Stephen T. Pittenger,...

An overhead shot of a fluffy, golden-brown puppy lying on its back with its mouth open in a happy expression while receiving a belly rub.

This food helps puppies with digestive issues

How to Get the Most Out of Conferences

November 5, 2014

Originally published in the November 2014 issue of Veterinary Practice News Whether you’re getting last-minute continuing education hours this year or choosing next year’s conferences, you need to ensure a good return on investment for the dollars you’ll spend on...

4 Ways to Enhance Your Client’s Experience at Checkout

October 27, 2014

When I picked up my 17-year-old cat, Ollie, from a dental treatment, the client service representative said, “I’ll get you checked out first and then let the technician know that you’ve arrived for your discharge instructions.” Although I was...

What to do When Clients Talk Trash About you and Your Prices

October 10, 2014

Originally published in the September 2014 issue of Veterinary Practice News Last month I spent $2,600 on my newly adopted dog’s healthcare, which is a lot of money in anyone’s estimation—except, perhaps, our own. Here’s the breakdown: $800 was...

A clinic facelift without busting the budget

October 9, 2014

Is it me or is the smell in this hospital getting stronger?” you ask yourself. Perhaps it’s the fraying carpeting, a tangle of dusty computer wires or the random supplies piling up in the top row of cages. Whatever...

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Others

Practice Management

How to Turn Your New Clients into Lifetime Clients

Why You Should Put Software to Maximum Use

This food helps puppies with digestive issues

How to Get the Most Out of Conferences

4 Ways to Enhance Your Client’s Experience at Checkout

What to do When Clients Talk Trash About you and Your Prices

A clinic facelift without busting the budget

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Practice Management

How to Turn Your New Clients into Lifetime Clients

Why You Should Put Software to Maximum Use

This food helps puppies with digestive issues

How to Get the Most Out of Conferences

4 Ways to Enhance Your Client’s Experience at Checkout

What to do When Clients Talk Trash About you and Your Prices

A clinic facelift without busting the budget

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