Practice Management

Connections Count in New Idexx Campaign

September 24, 2014

Idexx Laboratories Inc. is working to improve pet care and the financial health of veterinary practices through a multiyear campaign that includes online and in-person education, one-on-one customer support and even a photo contest. The Westbrook, Maine, manufacturer of diagnostic equipment and services this month launched Strengthen the Bonds, a program that emphasizes the importance… Continue reading...

What Did Your Receptionist Just Say?!

September 19, 2014

During a mystery phone shopper call about a spay, I asked the receptionist why pre-anesthetic testing was necessary. She replied, “To make sure your pet’s liver and kidneys could process the anesthesia, and so we don’t have any problems...

Bringing specialist level interpretation in-clinic

Education Center - Sponsored

Imagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.

5 Ways Good Doctors Say Bad Things

September 12, 2014

You’ve had a vomiting, diarrhea and hit-by-car morning. It’s 6 p.m. and you finally call a client who left a message at 9 a.m. to discuss her pet’s senior blood work and urinalysis. You start the rapid-fire conversation with,...

6 Ways Your Client Service Team can Grow Your Business

September 10, 2014

A front-office team can influence clients’ decisions to buy products as well as phone shoppers’ choice to select your clinic. Try these proven techniques to increase sales to existing clients and welcome more new ones. 1) Update your phone...

Should You Buy A Practice?

September 8, 2014

I never thought I’d buy a practice. Though I’d gone to a swanky business school and impressed my professors with projects demonstrating remarkable returns on veterinary practice investments, they’d only grudgingly forfeit the “A” … while not-so-subtly stifling a...

Is That A Banana? The Story Behind A Popular X-Ray

September 5, 2014

The Veterinary Practice News 2014 annual "They Ate WHAT?!" contest has taken the world by storm. While the story of the Great Dane who ate 43 1/2 socks has been the most popular entry so far, a lot of interest been...

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Others

Practice Management

Connections Count in New Idexx Campaign

What Did Your Receptionist Just Say?!

Bringing specialist level interpretation in-clinic

5 Ways Good Doctors Say Bad Things

6 Ways Your Client Service Team can Grow Your Business

Should You Buy A Practice?

Is That A Banana? The Story Behind A Popular X-Ray

Popular Articles

Read the Latest Issue

Practice Management

Connections Count in New Idexx Campaign

What Did Your Receptionist Just Say?!

Bringing specialist level interpretation in-clinic

5 Ways Good Doctors Say Bad Things

6 Ways Your Client Service Team can Grow Your Business

Should You Buy A Practice?

Is That A Banana? The Story Behind A Popular X-Ray

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