Last week, the company processed its one millionth veterinary invoice this year. The claim was made on behalf of Molly, a one-year-old standard poodle from Ohio who had come down with pancreatitis.
On average, Trupanion processes about 80,000 invoices per month, and has paid out nearly US$1 billion in claims since its launch in 2000.
“When Trupanion was introduced nearly 20 years ago, we wanted to redefine the North American pet insurance landscape, offering the product with the broadest coverage designed to be used by loving, responsible pet owners,” says the company’s founder and CEO, Darryl Rawlings. “It’s for this reason we celebrate opportunities to help our members pay for their pet’s veterinary care if and when their pet becomes sick or injured—it is why we exist!”
Since 2014, Trupanion has paid more than US$140 million in claims directly to hospitals through its proprietary software, by way of nearly 412,000 veterinary invoices.
“Our product was built from the ground up in consultation with veterinarians, veterinary professionals, and pet owners to facilitate the practice of high-quality medical care,” says chief product officer, Steve Weinrauch, DVM. “With Trupanion, pets have more access to the best care possible, members don’t have to wait weeks for reimbursement, and veterinarians can recommend what they believe is the best course of medical treatment.”