Practice Management

Two of My Employees Don’t Get Along With Each Other

April 11, 2016

I am the sole owner of a small practice and don’t have a practice manager. Two veterinary technicians on my team just don’t get along. One of them has been with us for about a year (“Lisa”), and the other about two months (“Jane”). Things were good in the beginning, and they got along very… Continue reading...

4 Tips to Productive Meetings with Your Veterinary Staff

April 6, 2016

Reprinted with permission from Smart Flow Sheet. If you've ever had to host a meeting, you understand how terrifying it can be. Will people show up? Will they listen? Does anybody care? Here are a few tips to keep...

An overhead shot of a fluffy, golden-brown puppy lying on its back with its mouth open in a happy expression while receiving a belly rub.

This food helps puppies with digestive issues

Why Listening is an Important Skill

April 5, 2016

When I was in the third grade my teacher wrote on my report card that I talked too much. I adopted that identity and became quite a “talker.” In fact, I enjoyed being an expert in various categories and...

Are Fear-Free Veterinary Practices Practical?

April 4, 2016

Jill Breitner, a professional dog trainer and author of the Dog Decoder app is telling pet owners that fear-free veterinary clinics as the "only way to go." In an article for our sister Dogster, Breitner recommends fear-free clinics because...

Veterinary SEO Quiz: How Do You Rank?

March 30, 2016

Are your clients finding what they need and want on your practice’s website? Is your site following basic search-engine best practices? How findable is your veterinary practice’s website for new and prospective clients? Test your knowledge with this quick...

Are You Forward Booking?

March 24, 2016

Dentists are experts at forward booking patients’ next exams. Veterinary receptionists should embrace this proven business strategy. Tell clients at checkout, “Just as your dentist has you schedule your next appointment at checkout, we do the same so we...

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Others

Practice Management

Two of My Employees Don’t Get Along With Each Other

4 Tips to Productive Meetings with Your Veterinary Staff

This food helps puppies with digestive issues

Why Listening is an Important Skill

Are Fear-Free Veterinary Practices Practical?

Veterinary SEO Quiz: How Do You Rank?

Are You Forward Booking?

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Practice Management

Two of My Employees Don’t Get Along With Each Other

4 Tips to Productive Meetings with Your Veterinary Staff

This food helps puppies with digestive issues

Why Listening is an Important Skill

Are Fear-Free Veterinary Practices Practical?

Veterinary SEO Quiz: How Do You Rank?

Are You Forward Booking?

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