Practice Management

What not to ask veterinary applicants

March 20, 2017

Today’s labor and employment laws provide a wide range of protections for job applicants. This is most apparent in the area of discrimination. Under federal, state and local laws, it is unlawful to discriminate against job applicants on the basis of numerous characteristics.

Understaffed? How to stay productive in the vet practice

March 20, 2017

A veterinary technician moved out of state when her husband’s job was transferred. A receptionist cut hours to be home with her new baby. Worse yet, you’ve had a vacant technician job for six months because you can’t find qualified candidates.

Veterinary professional wearing a face mask gently examining a small gray dog in a clinical exam room, with the dog looking up at the veterinarian during a checkup.

Supporting veterinarians throughout Canada

How to help clients when pets are diagnosed with life-ending disease

March 1, 2017

Sadly, the veterinary medical care team often is faced with patients that have been diagnosed with a life-ending disease. With pets having such a high rate of severe osteoarthritis, cancer, renal disease and heart failure, care teams frequently will be confronted with clients who must come to grips with the news that their beloved pet has limited time left.

Why practicing best medicine helps pets and vets

February 28, 2017

The concerned pet owner—let’s call her Reagan—had a 15-pound, 6-year-old female poodle named Sassy. I almost always ask the genesis of a pet’s name, and Sassy was short for Sassafras, which happened to be this gourmet cook’s favorite spice.

How to prevent last-minute pet medication emergency refills

February 24, 2017

It’s predictable. Every day, clients call your veterinary clinic within minutes of closing time to request a prescription refill. “My dog took his last pill this morning, and I need a refill today. I’m on the way to your hospital now. Could you wait for me?” pleads the pet owner.

How to run a veterinary back office from your front pocket

February 20, 2017

Practice owners and managers understand the challenge of wearing multiple hats. It’s hard enough juggling appointments and client needs each day. Even if you have office staff, you still need to dedicate time to back-office duties.

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