Practice Management

How to talk with Confidence about Pet Nutrition

December 3, 2014

Originally published in the May 2014 issue of Veterinary Practice News Did you know that a pet owner who buys diets from your veterinary hospital returns an average of eight times during the year? In addition to healthy food sales, those eight visits give you opportunities to improve compliance for professional services and products. When your… Continue reading...

How to Turn Your New Clients into Lifetime Clients

November 24, 2014

When new clients visit your veterinary hospital, what experience do you provide to ensure they’ll become lifetime clients? The average bonding rate of new clients is 60 percent. First impressions begin with phone calls and end at checkout. Here are...

Bringing specialist level interpretation in-clinic

Education Center - Sponsored

Imagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.

Suicide Solution? How Silence Is Killing Us Softly

November 24, 2014

Originally published in the November 2014 issue of Veterinary Practice News When discussing severe mental health issues, a veterinary friend of mine likes to say there’s almost no problem so grave he couldn’t outrun it. Suicide is fundamentally incomprehensible...

Why You Should Put Software to Maximum Use

November 7, 2014

Originally published in the November 2014 issue of Veterinary Practice News Most professionals say underutilization is the top problem for users of veterinary practice management software. Practices just aren’t using their software to its full potential. Stephen T. Pittenger,...

How to Get the Most Out of Conferences

November 5, 2014

Originally published in the November 2014 issue of Veterinary Practice News Whether you’re getting last-minute continuing education hours this year or choosing next year’s conferences, you need to ensure a good return on investment for the dollars you’ll spend on...

4 Ways to Enhance Your Client’s Experience at Checkout

October 27, 2014

When I picked up my 17-year-old cat, Ollie, from a dental treatment, the client service representative said, “I’ll get you checked out first and then let the technician know that you’ve arrived for your discharge instructions.” Although I was...

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