Practice Management

How to Support Your Veterinary Receptionist

November 23, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Did you enjoy this article? Then subscribe today! Receptionists are the face of your veterinary hospital. They play the starring role in every client experience — from scheduling exams to check-in and checkout. Your client-service team also spends an abundance of time with clients in… Continue reading...

How Apologies Can Come Back to Bite You

November 18, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Not everybody agrees that you should apologize when you make a mistake. (See “What to do When You Make a Mistake in...

SAFEGUARDING YOUR PRACTICE HAS NEVER BEEN THIS EASY

24 Hour Emergency Vet Clinics

November 17, 2015

There are more than 102,000 veterinarians and 510 American College of Veterinary Emergency & Critical Care (ACVECC) board-certified diplomates in practice nationwide in 2014. According to the American Veterinary Medical Association (AVMA), 24-hour emergency vet clinics and the veterinarians...

What to do When You Make a Mistake in Your Vet Clinic

November 16, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! 4 p.m. It’s time to catch up with medical records. This morning you removed a “routine” mass, likely a boring lipoma, from...

Why You Should Use This Phrase: Guilt Will Come

November 12, 2015

There is probably no question as difficult to answer as when a veterinary client asks, “When will I know it’s time?” in regard to euthanizing their pet. We cringe, because we know when it’s coming, and because it’s not an...

Typical Veterinary Services

November 11, 2015

Whether you’re thinking about getting a new pet, you’ve probably wondered what happens on their first vet visit. Let’s discusses what typically happens on your new pet’s first veterinary visit. Veterinary Services on a Puppy’s Initial Visit First, you...

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