Practice Management

Hey Boss, Listen Up!

February 24, 2012

As I make my way across the country, I’m always asked by at least one person, “How do I get my boss to listen?” The “boss” could be any number of people: the veterinary practice owner, the attending veterinarian on staff, the supervisor or lead for your position, the practice manager, the board of directors—you… Continue reading...

From Tears To Happiness In One Phone Call

February 20, 2012

Dr. M was heartbroken. Possibly on the verge of tears. And she called me, of all people, to find some comfort… Ms. Greenback walked into Dr. M’s practice and interrupted a conversation she was having with a long-standing client....

Rich in vitamin E & natural fiber

Negotiation Fatigue

February 17, 2012

Anyone involved in presenting financial estimates, or treatment plans, to clients in the veterinary practice has been exposed to “negotiation fatigue.” You’ll recognize the circumstances—you develop an estimate of the charges involved in whatever the veterinarian feels needs to...

From Drill Bits To Practice Philosophy

February 13, 2012

Finding the right drill bit for a very special job was not an easy task. At first, I visited the usual suspects: Home Depot and Lowes. Nothing. Then I went to Sears. Here is how the experience went. Since...

What On Earth Are You Thinking?

February 6, 2012

I have been listening to an audio-book called “Breakthrough Thinking,” in which the authors1 share some interesting concepts about the way people think. There are four main ways to think, which translate into four main ways to see the...

Don’t Sweat The Petty Stuff…

February 6, 2012

My daughter, who is now 11, is at that age where the only reality is the present, the now, the minute she exists within. So no matter what the day held before or after, if something “bad” happens to...

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