Practice Management

How To Manage Your Animal Hospital's Online Reputation

May 25, 2012

Just type your or your hospital’s name into Google and all sorts of stuff shows up, some good, some bad and maybe some really awful. In this world of universal, instant and fairly anonymous communication using the Internet and especially social media, both good and bad things can happen. The good, of course, includes much… Continue reading...

How To Manage Your Animal Hospital's Online Reputation: Part 2

May 25, 2012

Building on last month’s article, let’s look at the steps to take to remove or push down negative or malicious reviews. Step 1: Claim Ownership Each online review site has an option for the business owner to “claim” ownership...

Nutrition to support skin & coat

Do Your Clients Have Your Number?

May 24, 2012

Let’s say you’ve got this really good client. You trust and respect her and vice versa. So now that it’s Saturday and her pet’s got an issue you’d prefer to keep close tabs on rather than refer her out...

The Richest Vet In Babylon

May 21, 2012

Have you ever heard of the best-selling book “The Richest Man in Babylon?” Pop quiz: When was it written? 2000? 1990? 1980? 1970? 1960? I have heard this ultra-classic title multiple times, as you may have, and I thought...

A Walk In Your Employees' Shoes

May 21, 2012

The topic of employee pets came up recently in one of the courses I’m teaching, and I wanted to share my thoughts. A good portion of the practice's accounts receivable (A/R) is tied up in the accounts of the...

Do You Recommend Pet Insurance?

May 21, 2012

After two weeks in Michigan State University’s Veterinary Teaching Hospital, Katie, a 5-year-old Labrador retriever with a clotting disorder, was deemed healthy and was released. Multiple blood transfusions, medications and critical care had brought her owners an $18,000 bill....

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Others

Practice Management

How To Manage Your Animal Hospital's Online Reputation

How To Manage Your Animal Hospital's Online Reputation: Part 2

Nutrition to support skin & coat

Do Your Clients Have Your Number?

The Richest Vet In Babylon

A Walk In Your Employees' Shoes

Do You Recommend Pet Insurance?

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