Practice Management

Client-Centricity: A New Veterinary Business Reality

July 26, 2012

Service providers who have successfully grown their businesses over the last decade have changed the way they interact with their customers. They have built client-centric cultures in which the needs of the customer take precedence over the needs of the business. Relationships have become more important than expert opinions, and providers must offer solutions to… Continue reading...

Software Can Lead To Leaner Operation, Improved Efficiency

July 26, 2012

Providers of practice management software report a spike in sales as more veterinarians rely on technology to help them get through the work day. Improving efficiency and operating a leaner business are tried and true tactics that allow practices...

From stiff joints to smooth jumps.

Taking Care Of Business With Practice Management Software

July 26, 2012

If the staff is the soul of a veterinary practice, the practice management software is its heart, because fully integrated PM software touches every aspect of the practice and unites the clinical and business sides. “Other than the people,...

The Personal And Professional Roles We Play

July 6, 2012

We’re likely all familiar with the saying “don’t bring your work home” and the opposite remark, “leave your personal problems at the door when you come to work.” These phrases, or some facsimile of them, assume that we can...

Protect Your Online Reputation

July 6, 2012

It’s difficult enough to build your veterinary hospital’s brand without having to worry about rock-throwers attacking your reputation on the Web. The growth of online communities means anyone can undermine your hard work to build a positive practice brand....

Watch Your Mouth

July 5, 2012

I am often stunned by what veterinary clients tell me about their experiences with colleagues, general practitioners or specialists. And the same situation seems to occur in human medicine. People, friends, family members often come back from their physicians...

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Practice Management

Client-Centricity: A New Veterinary Business Reality

Software Can Lead To Leaner Operation, Improved Efficiency

From stiff joints to smooth jumps.

Taking Care Of Business With Practice Management Software

The Personal And Professional Roles We Play

Protect Your Online Reputation

Watch Your Mouth

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