Practice Management

Watch Your Mouth

July 5, 2012

I am often stunned by what veterinary clients tell me about their experiences with colleagues, general practitioners or specialists. And the same situation seems to occur in human medicine. People, friends, family members often come back from their physicians and they don’t have a clue what they were told. All they heard were fancy, long,… Continue reading...

Watch Your Mouth, Part 2

July 5, 2012

Following our first installment on the vitally important topic of client communication (Watch Your Mouth, Part 1), here are some more thoughts about things to say and things to ban. Never say, “Don’t worry” to a nervous client. Murphy’s...

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The Veterinary Clinic In The Digital World

July 3, 2012

It’s a digital world. Every day, there seems to be some new gadget out there that promises to make your life better. For most of us, it’s overwhelming. Which devices are actually useful? Which will end up in next...

Therapeutic Lasers For Elite Level Equine Competitors

July 2, 2012

The United States equine competition season for three-day eventing reached its apex at Rolex Kentucky Three-Day Event in Lexington, Ky. It is one of the pivotal international competitions which help determine who is to be selected for the Olympic...

On The ‘Fairness To Pet Owners Act’ And Other Prickly Access-to-Pet-Med Issues

June 29, 2012

Ever thought you were getting the shaft when it comes to selling drugs and supplies? If so, you’re not alone. Rx flea-and-tick supplies, monthly heartworm meds, must-stock anti-inflammatories and antibiotics (among others)? If you’re like a lot of us,...

Drawing The Line At Work

June 29, 2012

There’s a saying goes something like “no good deed goes unpunished.” This seems like a cruel twist of fate, doesn’t it? Yet it’s interesting to see how often this really does happen in life. For example, you step up...

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