Practice Management

Taking Care Of Business With Practice Management Software

July 26, 2012

If the staff is the soul of a veterinary practice, the practice management software is its heart, because fully integrated PM software touches every aspect of the practice and unites the clinical and business sides. “Other than the people, there is nothing more important to a practice [than its PM software],” said William J. Griffin,… Continue reading...

The Personal And Professional Roles We Play

July 6, 2012

We’re likely all familiar with the saying “don’t bring your work home” and the opposite remark, “leave your personal problems at the door when you come to work.” These phrases, or some facsimile of them, assume that we can...

A smiling female veterinary professional in blue scrubs gently hugging and comforting a tabby cat.

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Protect Your Online Reputation

July 6, 2012

It’s difficult enough to build your veterinary hospital’s brand without having to worry about rock-throwers attacking your reputation on the Web. The growth of online communities means anyone can undermine your hard work to build a positive practice brand....

Watch Your Mouth

July 5, 2012

I am often stunned by what veterinary clients tell me about their experiences with colleagues, general practitioners or specialists. And the same situation seems to occur in human medicine. People, friends, family members often come back from their physicians...

Watch Your Mouth, Part 2

July 5, 2012

Following our first installment on the vitally important topic of client communication (Watch Your Mouth, Part 1), here are some more thoughts about things to say and things to ban. Never say, “Don’t worry” to a nervous client. Murphy’s...

The Veterinary Clinic In The Digital World

July 3, 2012

It’s a digital world. Every day, there seems to be some new gadget out there that promises to make your life better. For most of us, it’s overwhelming. Which devices are actually useful? Which will end up in next...

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