Practice Management

Community Activities Fuel Practice Growth For David Beltran, DVM

April 4, 2013

Engineer-turned-veterinarian says biggest factor in his success is volunteerism. To understand the influence David Beltran, DVM, has had on a generation of California kids, just look at Monica Trujillo. When Trujillo was in the fifth grade, her mother signed her up to volunteer at Beltran's practice, Veterinary Healthcare Service in Monterey Park, Calif. One day… Continue reading...

How To Avoid Sticker Shock At Your Veterinary Hospital

April 1, 2013

Have you ever slapped a client? You probably have and didn't realize it. While shadowing an appointment during a consultation, I observed a receptionist at the front desk. She said, “That will be $302 today,” and slapped the client...

Your Journey to Becoming an Infection Prevention Leader Starts Here

Pet Insurance Myths Dispelled

March 29, 2013

There's a lot of information out there about pet insurance, but there's a lot of misinformation, too. Pet health insurance is on the rise, growing tenfold over the last 10 years, according to the Better Business Bureau, from one...

6 Things Learned From Other Veterinary Specialists

March 28, 2013

Even specialists can learn a lot from each other. I recently talked to an infectious disease specialist and an anesthesiologist to find answers to some common but tough questions. 1. Implants and UTI Say your patient has had a TPLO,...

The Bigger Person And Customer Service

March 21, 2013

Now I'm not one to usually complain about the customer service I receive out and about … well, I don't usually complain to the person or boss of the person who has treated me rudely; I may complain to...

Self-test: What Kind Of Person Are You?

March 19, 2013

Tasha, a 9-year-old female golden retriever, needed surgery to remove a thyroid tumor. Although the tumor was richly vascularized, surgery went well and Tasha recovered nicely. However, a few hours after surgery, Tasha became dull and less responsive. Her...

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