Practice Management

What To Say Back When Money Talks

November 2, 2011

It is a scene that’s all too familiar. We know what needs to be done for a pet’s health, but the client cannot afford the care. They come to us for help, but we are stopped short by the tough choices they have regarding how much they can afford. Some people go much further than… Continue reading...

Finding Software’s Hidden Gems

October 31, 2011

Veterinarians would pay closer attention during practice management software training if they realized how much revenue they could gain and how much time they would save. Software companies offer on-site, on-phone and online training with the purchase and installation...

A smiling female veterinary professional in blue scrubs gently hugging and comforting a tabby cat.

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Building Bonds To Improve Patient Care

October 27, 2011

If there is one thing we can all agree on, it is that the ability to build strong relationships with clients and their pets is one of the most defining characteristics of a successful veterinary practice. It’s not rocket...

Why We Hate Online Reviews

October 27, 2011

Here’s a not-very-well-kept secret: Most of us detest online reviews. Why? Well, isn’t it obvious? We know that plenty of people now use them almost exclusively to find their new pets’ healthcare provider (us). So we can’t ignore them....

How To Be Found Above The Noise On The Web

August 24, 2011

Your knowledge, experience, and commitment to your practice and community are exceptional. But that does not mean you can ignore a few new laws of nature. One: The Web is the way communications are done, now and for the...

Verify Computer Backup For Best Results

August 18, 2011

Most veterinarians are good about remembering to back up clients’ medical data, but critical steps are often missed. In-house backups are typically saved to CD, flash drive or internal and external hard drives, but information can be lost if...

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