Practice Management

Medical Costs, Bond Drive Pet Insurance

September 21, 2012

Imagine making the gut-wrenching decision to humanely euthanize your sick dog when medical technology exists to save him. You can’t afford everything, and your human kids must come first. And, by the way, those human kids are looking up to you, faces tense with grief. Veterinarians have families, too. And, boy, do they have feelings.… Continue reading...

When Clients Fear For Their Pets

September 14, 2012

So I’m lying on the bed this morning, appreciating a quiet moment with my daughter and our dog Georgia as they both wake for another day. As before, I notice that Georgia’s breath is, well, less than pleasant you...

A smiling female veterinary professional in blue scrubs gently hugging and comforting a tabby cat.

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Do You Know Your Veterinary Clients’ Financial Secrets?

September 10, 2012

According to a recent and frightening CareerBuilder survey, 40 percent of Americans live paycheck to paycheck. More specifically, 44 percent of women and 36 percent of men are in this situation. Based on multiple private conversations at vet clinics,...

Don't Overlook Customer Service Basics At Your Practice

September 7, 2012

If you read this blog with any frequency, you know I love to take lessons from “real life” and apply them to veterinary medicine. While some of that urge may be to acquire ideas for blogs, most of it...

Lameness Evaluation Tool From PetSafe Aids In Diagnosis

September 5, 2012

For The Education SeriesLameness Evaluation Tool from PetSafe Aids in Diagnosislameness, Petsafe, Stance Analyzer, evaluate lamenessPetSafe, the manufacturer of the Wireless Fence and additional consumer pet behavior products, has introduced the Stance Analyzer to the veterinary market with a...

When The Boss Is The Problem

August 31, 2012

It is not uncommon after giving a presentation for me to be approached by support staff that fully admits that the problem in the veterinary practice is the boss. The team recognizes that change is needed, and sometimes the...

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