Practice Management

How Receptionists Can Market a Vet Practice and Improve Patient Care

April 15, 2016

You want clients to experience five-star service so your veterinary hospital stands out from the ho-hum help they get elsewhere. Because receptionists start and finish every client interaction, they can significantly influence compliance and buying decisions. Receptionists should constantly reinforce your standards of care—they are not upselling pet owners on services or products they don’t… Continue reading...

AAHA Study: Culture Can Make or Break Veterinary Practice's Success

April 13, 2016

The culture and relationships within a veterinary practice may have a significant impact on its overall success. That’s according to survey data that was revealed during the American Animal Hospital Association (AAHA) 2016 State of the Industry presentation. The...

Is your parasite protocol missing something?

7 Ways to Make Your Millennial Employees Happy in the Vet Practice

April 11, 2016

Reprinted with permission from Smart Flow Sheet. Many define the "Millennial Generation" as those who were born sometime in the 1980s through the 90s. This generation is used to instant results, changing technology and an attitude of working smarter,...

Two of My Employees Don’t Get Along With Each Other

April 11, 2016

I am the sole owner of a small practice and don’t have a practice manager. Two veterinary technicians on my team just don’t get along. One of them has been with us for about a year (“Lisa”), and the...

4 Tips to Productive Meetings with Your Veterinary Staff

April 6, 2016

Reprinted with permission from Smart Flow Sheet. If you've ever had to host a meeting, you understand how terrifying it can be. Will people show up? Will they listen? Does anybody care? Here are a few tips to keep...

Why Listening is an Important Skill

April 5, 2016

When I was in the third grade my teacher wrote on my report card that I talked too much. I adopted that identity and became quite a “talker.” In fact, I enjoyed being an expert in various categories and...

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