Practice Management

How to Prepare Clients for Hospital Admissions

January 6, 2015

Originally published in the December 2014 issue of Veterinary Practice News Let’s say the veterinarian diagnoses my 5-year-old cat, Opus, with Grade 1 dental disease during his preventive care exam. After explaining the diagnosis and answering my questions, the doctor asks the technician to present the dental treatment plan. Here’s how to prepare clients for… Continue reading...

Why You Should Communicate the Value of Preventive Care

December 10, 2014

Originally published in the March 2014 issue of Veterinary Practice News While visiting Navarre, Fla., to present seminars, I noticed a roadside sign at a Walgreens advertising a parking lot vaccine clinic with $10 rabies vaccinations and $25 heartworm...

Give your patients FAST diarrhea relief

How to talk with Confidence about Pet Nutrition

December 3, 2014

Originally published in the May 2014 issue of Veterinary Practice News Did you know that a pet owner who buys diets from your veterinary hospital returns an average of eight times during the year? In addition to healthy food sales,...

How to Turn Your New Clients into Lifetime Clients

November 24, 2014

When new clients visit your veterinary hospital, what experience do you provide to ensure they’ll become lifetime clients? The average bonding rate of new clients is 60 percent. First impressions begin with phone calls and end at checkout. Here are...

Why You Should Put Software to Maximum Use

November 7, 2014

Originally published in the November 2014 issue of Veterinary Practice News Most professionals say underutilization is the top problem for users of veterinary practice management software. Practices just aren’t using their software to its full potential. Stephen T. Pittenger,...

How to Get the Most Out of Conferences

November 5, 2014

Originally published in the November 2014 issue of Veterinary Practice News Whether you’re getting last-minute continuing education hours this year or choosing next year’s conferences, you need to ensure a good return on investment for the dollars you’ll spend on...

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