Practice Management

Use the 3 strikes method to deal with difficult clients

July 19, 2017

While your team strives to create five-star experiences for every pet owner, you won’t please all clients. Do the best you can, but some clients you can do without. An American Veterinary Medical Association survey found veterinarians had been victims of cyberbulling by a 1-5 ratio.

Some states look to allow noneconomic damages against vets

July 11, 2017

Rhode Island is considering a bill recently rejected by Maine that would allow owners the right to pursue noneconomic damages in civil lawsuits involving the inadvertent injury or death of a pet through medical care, according to the American Veterinary Medical Association.

Is your parasite protocol missing something?

Veterinary social work program a success for this vet hospital

July 6, 2017

Compassion fatigue, burnout, depression and other mental health issues are big problems in the veterinary profession; suicide rates for veterinarians are extremely high too. Thankfully, this issue has veterinary school and organizations calling for more counseling and mental wellness practices in the veterinary profession.

Study: Pet owners more satisfied with clinics that play classical music

July 5, 2017

The Journal of the American Veterinary Medical Association has released the abstract of a paper called “Effect of different types of classical music played at a veterinary hospital on dog behavior and owner satisfaction.”

The implications of being candid with veterinary clients

June 26, 2017

The duty of candor, a concept in human medicine, can be defined as a legal duty imposed on the medical practitioner to be open and honest with patients or their families when things go wrong that can cause harm.

Is corporate practice’s ‘cookie cutter’ model better for pet patients?

June 23, 2017

Say what you will about corporate medicine (and trust me I do), I believe there’s something to be said for some of the methods corporate practices employ. In this case, I’m talking primarily about the much-maligned, checklist-based practice assistance system, aka the “cookie cutter” approach to managing medical methodology.

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