Practice Management

What to do When You Make a Mistake in Your Vet Clinic

November 16, 2015

Originally published in the November 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! 4 p.m. It’s time to catch up with medical records. This morning you removed a “routine” mass, likely a boring lipoma, from Kiki’s right chest wall. As you review your previous notes, you get a funny feeling in… Continue reading...

Why You Should Use This Phrase: Guilt Will Come

November 12, 2015

There is probably no question as difficult to answer as when a veterinary client asks, “When will I know it’s time?” in regard to euthanizing their pet. We cringe, because we know when it’s coming, and because it’s not an...

Veterinary professional wearing a face mask gently examining a small gray dog in a clinical exam room, with the dog looking up at the veterinarian during a checkup.

Supporting veterinarians throughout Canada

Typical Veterinary Services

November 11, 2015

Whether you’re thinking about getting a new pet, you’ve probably wondered what happens on their first vet visit. Let’s discusses what typically happens on your new pet’s first veterinary visit. Veterinary Services on a Puppy’s Initial Visit First, you...

How to Use Digital Tools to Enhance Your Veterinary Business

November 2, 2015

Originally published in the October 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Digital media aren’t simply a pastime for kids thumbing their way across an iPhone screen. Technological advents like iPhones and easily accessible...

The Power of a Phrase: How are YOU doing?

October 29, 2015

We are talking again today about the power of words, and how just a simple phrase can mean so much to your clients. We are all well aware of, and used to, those clients who are considered “high maintenance.”...

Go Pink?

October 27, 2015

Originally published in the October 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Chico quivered pitifully under the stainless steel exam table, peeking furtively in my general direction every few seconds––probably to be sure I...

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