Practice Management

Assessing your veterinary practice’s leadership

August 3, 2016

Alongside the importance of your expertise in veterinary medicine is your ability to lead and manage a well-run business. I was recently reviewing Karen Parker’s book “A Practical Guide to Performance Appraisals,” which is about performance appraisals for veterinary practice employees.

Why is veterinary nutrition different?

August 1, 2016

When most people go to the veterinarian it is assumed the veterinarian is trained in the skills that are needed. Graduation from a veterinary curriculum means “trained and ready to serve your pets.”

A smiling female veterinary professional in blue scrubs gently hugging and comforting a tabby cat.

Proudly partnering with vets & pets across Canada

Are you creating “experience appointments?”

July 29, 2016

I used to hate to go to the auto dealership. It was either boring or stressful, depending on the day. Now I look forward to my car’s maintenance appointments. What made the difference? The auto dealer created “experience appointments.”

How well do you manage your time?

July 27, 2016

According to a recent worldwide study of 1,500 executives by the consulting firm McKinsey and Co., less than 10 percent of respondents were “very satisfied” with their allocation of time.

Why you should fight pet fright with Fear Free vet practices

July 25, 2016

Imagine a world where every patient you see is relaxed and unafraid, where the animal stands calmly for a blood draw or willingly lies down for a radiograph.

All about no call, no show employees job abandonment in the vet practice

July 25, 2016

When an employee is absent from work without notifying the employer, it’s commonly referred to a “no call, no show.” Related to this is “job abandonment,” which occurs when an employee has no intention of returning to work but fails to notify the employer.

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