Veterinarians cite financial pressures as top obstacle to pet care access

Research reveals gaps in offering alternative care and payment plans to pet owners

A dog receiving care from two veterinary practitioners.
Study finds financial barriers are still affecting access to veterinary care across Canada. Photo courtesy PetSmart Charities of Canada Inc.

Financial strain continues to limit access to veterinary care across Canada, according to a new PetSmart Charities of Canada–Gallup study.

The survey of 369 practicing veterinarians found that 96 per cent say clients’ financial concerns often prevent them from pursuing recommended treatments.

The findings follow earlier research with pet owners and again identify cost as the most common reason for declining care.

Three in four veterinarians say their education offered little or no preparation for discussing financial barriers. Many hesitate to present lower-cost options, with more than a third aiming for the best possible outcome and others adhering to practice guidelines.

Although 87 per cent of veterinarians report frequently recommending alternative plans, only 28 per cent of pet owners say they recall being offered more affordable choices.

Similar gaps appear around payment plans, despite many clinics providing financing options.

The study also highlights the emotional impact of declined care. Nearly all veterinarians cite concern for worsening health, and 88 per cent worry pets may ultimately be euthanized, a scenario three in four describe as one of the hardest parts of their work.

Most veterinarians are familiar with the Spectrum of Care approach, but only half feel their education prepared them to apply it in practice.